JOB OPPORTUNITY AT MICHAEL PAGE LEGAL

March 30, 2026by canonsphere

Office Overview:

The organisation is a major housing provider with a strong social mission, recognised as England’s largest provider of newly built affordable homes. Having delivered over 20,000 homes in under eight years, it continues to expand while investing in customer service, digital infrastructure, and in-house housing management. The workplace promotes inclusivity, employee wellbeing, and continuous professional development.

Position Overview:

The role is for a Complaints Paralegal on a 3-month interim basis (hybrid). It involves independently managing housing complaints from initial investigation to final resolution, while also assisting with litigation support and case preparation.

Roles and Responsibilities:

Handle complaint cases with a high degree of autonomy
Investigate housing complaints from initial review through to resolution
Liaise with internal teams and external stakeholders to gather facts and evidence
Draft clear correspondence and concise case summaries
Advise on next steps, risks, and resolution strategies
Manage a high-volume caseload within deadlines
Support senior lawyers with documentation and case preparation
Maintain accurate records and case management systems
Ensure complaints are handled consistently and professionally
Contribute to a customer-focused and responsive legal function

Eligibility:

Paralegal or equivalent with experience in complaints handling, housing disputes, or civil litigation
Ability to manage cases independently with minimal supervision
Strong investigative and drafting skills
Comfortable working with internal and external stakeholders
Highly organised with strong attention to detail
Able to start immediately or on short notice
Experience in housing, property, or regulated complaints environment (preferred)